Frequently Asked Questions (FAQs)
Q. My teachers do not see students that are suppose to be their classes?
A: Student rosters are data display from SFUSD student information system (SIS). This means that if students are in the master schedule then they should be in School Loop. To check, please have your teachers follow the reorder/hide process. If you still are having issues, please contact email@example.com.
Q. Why do I see a teachers/staff conflict on the activate teacher/staff list?
A. The teacher or staff member has an existing user name that is causing the conflict. Please contact the School Loop team for further troubleshooting steps.
Q. How do I change my school's grade submission window?
A. The School Loop team does not manage the grade submission window. For all questions related to the grade submission window (opening date and/or extension), please contact IT Production @ (415) 241-6173.
Q. How can students access School Loop?
A: Every student at your school site should have a School Loop account. If students do not know their username or password, your administrators or School Loop Liaison can request a list of student usernames and passwords by submitting a SFUSD IT Service Request Ticket at http://itservice.sfusd.edu.
Q. How can parents access School Loop?
A: Parents must register at your school site's School Loop. Parents will need their child's student number and a functional email address. For more details, please see the Parent section.
Q. If I have questions and need help for School Loop, who can I contact?
A: If you have questions about School Loop, you may do the following:
1) If you need help with School Loop-specific questions, click on the red "Help" link at the top of this page. The Help section has an abundance of information about School Loop. Teachers can also submit a ticket directly to School Loop for additional help, see picture below. Teachers may also email Help@schoolloop.com. The School Loop company's support hours are Monday-Thursday, 5 a.m. to 7 p.m., Friday, 5 a.m. to 5 p.m., and closed on holidays.
2) If you have issues with class rosters, course conflicts or any data related issues, please submit a SFUSD IT Service Request Ticket @ http://itservice.sfusd.edu. The Help Desk is available Monday-Friday, 8 a.m. to 6:00 p.m., excluding holidays and furlough days.
3) Lastly, the SFUSD IT School Loop team can be reached at firstname.lastname@example.org. The SFUSD School Loop team's hours are Monday-Friday, 8 a.m. to 5 p.m., excluding holidays and furlough days.